ORYANOO CRM: an efficient tool for managing your customer relationship
ORYANOO CRM is what your company needed to perform an irreproachable customer follow-up.
Obtaining customer loyalty is 5 times less costly than gaining a new one !
Sharing:
ORYANOO CRM enables the various departments of your company to share customers information.
As soon as they are recorded, all customers data and associated activities are made available to all the applications and to all the users community.
You get rid of the partitioning of your services.
You no longer fail when searching for vital customers data.
Communication:
ORYANOO CRM conducts your marketing campaigns via email, fax or via your web site.
ORYANOO CRM réalise vos enquêtes de satisfaction clients.
Prospecting:
The integrated questionnaire tool allows you to easily manage your campaigns and visualise their status in real time.
Implementation:
Available as an on-line application, ORYANOO CRM does not require any software purchase nor installation. However, if you do require it, it can be installed on one of your servers.
Flexible, ORYANOO CRM adapts itself to your business and your organisation
Adaptability:
With the help of API ORYANOO, developers will easily incorporate new functionalities in the application.
ORYANOO CRM may also be tailored to suit the needs of your HR department:
- Management of CV's, mails, ...
- Search for a given profile
- Chronological account of all appointments with a given candidate
- Allows candidates to access their file
ORYANOO CRM functionalities:
Customisation and business logics:
ORYANOO CRM was designed to adapt to your company's specific needs. It allows a customisation of its database and of the various display screens used for inputting and viewing your customers details so as to match your organisation.
Complete view of the customer
- Account description with its branches
- List of contacts associated to the account
- Contacts details
- Organisation chart
- Quotes, proposals in process
- Contracts
- Invoices
- Log of all types of events: calls, appointments, mails, emails, ...
- Account related notes and documents
- Sales representative in charge of the account
Management of marketing activities
- Databases import and export
- Advanced queries for meeting precise target criteria
- On-line survey
- E-mailings
- Fax-mailings
- Questionnaire design tool
- Marketing documents database
Analysis and reporting
- Report creation interface
- Example:
- Achieved revenues tally
- Sales forecasts, by territory
- Tracking of customers visits, per sales rep
Daily activity management
- Shared calendars
- Emails management
- Customers visits reports, activity reports
- Tasks allocation to multiple contributors