Services
Oryanoo wishes to help you out on your way to CRM and offers the following services amongst which those judged absolutely necessary to the success of your project are part of your subscription. Only specific developments and on site training sessions may lead to additional fees.
| Project phase | Services | Included |
|---|---|---|
| Analysis | Advices, learnings | yes |
| Search for a solution | One month trial version | yes |
|
| Basic parametering | yes |
|
| Migration of test data | yes |
|
| Mini-training then phone support | yes |
| Implementation | Assistance and training on parameters setting | yes |
|
| Help during the data migration | yes |
|
| Help during the first users accounts creation | yes |
|
| Mini-training on how to administer the solution | yes |
|
| Advices on synchronisation (PDA, outlook) | yes |
|
| Starter kit: Databases structuring and data migration under our full responsibility | option |
|
| On site training (admin, user) | option |
|
| Specific development | option |
| Daily operations | Support to the administrator and/or users | yes |
|
| Assistance on advanced functions | yes |
|
| Provision of patches or workarounds | yes |
|
| Provision of new SW revisions | yes |
|
| Remote administration (license mode) | option |